Find answers to common questions
How do I reset my password?
To reset your password, click on the "Forgot Password" link on the login page. Enter your email address and follow the instructions sent to your inbox.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. We also support GCash, PayMaya, and bank transfers.
How long does shipping take?
Shipping typically takes 2-3 business days within Metro Manila and 3-5 business days for provincial areas. You'll receive a tracking number once your order is shipped.
Can I return a product?
Yes, you can return products within 7 days of delivery. Items must be in their original condition with packaging. Please contact our customer service team to initiate a return.
Do you offer student discounts?
Yes! We offer a 15% discount for students with a valid student ID. Simply verify your student status during checkout to apply the discount.
How can I track my order?
After placing your order, you'll receive an email with a tracking number. You can use this number on our website's "Track Order" page or on the courier's website.
Do you ship internationally?
Currently, we only ship within the Philippines. However, we're planning to expand to international shipping soon. Stay updated through our newsletter.
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